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Upload Failed

Matt Royce's Avatar

Matt Royce

15 May, 2010 10:39 AM via web

Whenever I try to upload via the CloudApp for Mac OS X [by dragging a file into the menu bar icon], I get an error that says: "Upload Failed - Uploading failed with error: bad server response". All of my account details are correct, and I have the latest version of CloudApp - I just can't upload without having to go to the Web Interface.

  1. Support Staff 2 Posted by Maximilian Schoening on 15 May, 2010 12:40 PM

    Maximilian Schoening's Avatar

    Ok before we dive into debugging lets make sure everything is configured correctly:

    1. In CloudApp preferences under the account tab please remove your email, wait a few seconds and place it back in the field. Does the cloud next to the fields show a "spinner" and a success checkmark after a while?

    2. Are you trying to upload a file smaller than 50MB (I am assuming you are).

    3. Do you have a Firewall, Little Snitch or something that would prevent CloudApp from contacting our server installed?

    4. Did you try over a period of a few days? Last month we had some downtime for a day.

    Let me know and we will arrange a chat.

  2. 3 Posted by Matt Royce on 15 May, 2010 01:03 PM

    Matt Royce's Avatar

    1) I've tried removing my e-mail and then putting it back in, and I get a tick.
    2) The file I've tried to upload (after re-inputting my e-mail in) is 200KB.
    3) Nope.
    4) I only downloaded the application a few days ago.

    I'm still getting an error! :(

  3. Support Staff 4 Posted by Maximilian Schoening on 18 Jul, 2010 11:38 AM

    Maximilian Schoening's Avatar

    This is really weird. Does uploading with the web interface work http://my.cl.ly/

  4. 5 Posted by Matt Royce on 18 Jul, 2010 11:47 AM

    Matt Royce's Avatar

    Yeah, I can upload via the web interface.

  5. Support Staff 6 Posted by Maximilian Schoening on 31 Jul, 2010 09:30 PM

    Maximilian Schoening's Avatar

    This is definitely something that has to do with your OS X setup. Something is not allowing CloudApp talk to our server.

  6. 7 Posted by welchb on 03 Aug, 2010 04:34 PM

    welchb's Avatar

    I think it may be a server issue - I was getting a similar error and the web interface you mentioned says it's overloaded this morning until just a few minutes ago.

    And now it's working again properly - it seems to me there was just a little while there that it wasn't talking to the servers.

  7. Support Staff 8 Posted by Maximilian Schoening on 03 Aug, 2010 10:36 PM

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    @welchb Yep, today we had server issues but Matt Royce mentioned this was happening on all the occasions and not just on a single day.

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