My upload failed. What can I do? How can I recover my files?

You spent several minutes recording the perfect video. You captured the perfect screenshot during a meeting. You tried uploading a PDF to CloudApp. 

...and it didn't upload! 

While this can be a frustrating experience, hope is not lost for your drop. It may be stored in your "Failed Uploads Folder." You can check your "Failed Uploads Folder" like this.

If you are able to locate the content in there, you can drag it back to your CloudApp icon to reload!

On Mac, if no file is available in that folder, you can also go to Terminal.app and type "open $TMPDIR/com.linebreak.CloudAppMacOSX". If the failure is recent, chances are the files are still in there!

On Windows, you can also find the failed uploads folder here - C:\Users\(Your username)\Documents\CloudApp\Failed Uploads

There are many causes of failed uploads. Internet speed is a common culprit. If you're noticing many failed uploads, please contact our support team at support@getcloudapp.com so we can troubleshoot the issue!.

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