My upload failed. What can I do? How can I recover my files?

You spent several minutes recording the perfect video. You captured the perfect screenshot during a meeting. You tried uploading a PDF to CloudApp. 

…and it didn't upload!

While this can be a frustrating experience, hope is not lost for your drop. It may be stored in your "Failed Uploads Folder." You can check your "Failed Uploads Folder" like this:

For Mac Users:

  • If you are able to locate the content in there, you can drag it back to your CloudApp icon to reload!
  • On Mac, if no file is available in that folder, you can also go to Terminal.app and type "open $TMPDIR/com.linebreak.CloudAppMacOSX". If the failure is recent, chances are the files are still in there!

For Windows Users: you can find your failed uploads folder here - C:\Users\(Your username)\Documents\CloudApp\Failed Uploads

Failed Uploads Folder-Windows

There are many causes for failed uploads. Internet speed is a common culprit. 

If you need further assistance or have additional questions, we’d be happy to help! Please contact our support team at support@getcloudapp.com.

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