Setting up the CloudApp Editor App in Zendesk Support

Attach GIFs, screen recordings, and annotated screenshots from CloudApp to your Zendesk Support tickets to get the point across. GIFs are great for adding deeper context to answers to your customers' questions. There’s nothing like annotations (and emojis!) to point something out or to clarify a workflow. To learn more about how to create visual content with CloudApp, check out these help pages to get you started.

How Does the CloudApp Editor App for Zendesk Support Work?

The CloudApp Editor App for Zendesk Support allows you to browse and attach GIFs, screen recordings with sound, and annotate screenshots taken within CloudApp. These visuals can easily be added to your Zendesk Support tickets. 

You can set up your free CloudApp account here. You'll need one to be able to authenticate with Zendesk.

Enabling the CloudApp Editor App

Enable the CloudApp Editor App by selecting “Install” from the Zendesk App Marketplace CloudApp page. Then, choose the environment you'd like to install it in, and finally choose 'Install' from the Zendesk Admin page. 

You will also need to enable the Rich content editor, which you can read more about how to setup here.

Enabling Role Restrictions 
Once the app is installed, you are able to restrict members from using the CloudApp Editor App by clicking Enable group restrictions and restricting Administrator, Agent, Light agent, Contributor, and/or Billing admin. Then, click the blue install button below your options to apply these restrictions and approve the installation.

Authenticating CloudApp in Zendesk Support
Once the CloudApp Editor App is enabled, follow these steps to authenticate your CloudApp account.
Step 1: Go into Views, select New ticket, click the CloudApp icon, and select Get Started.

Step 2: Select Authorize

Step 3: When you create a new ticket, you will see the CloudApp Editor App in Zendesk Support is enabled. Click on the CloudApp icon to add content directly to your tickets.

Inside the Zendesk Support Editor, you have several options to easily insert content.

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  1. Paste a CloudApp link directly into Zendesk. If you haven't seen a CloudApp link, here's an example: https://share.getcloudapp.com/yAuDen14 (you can customize this link with your personal domain.)
  2. Paste an image directly into Zendesk. This could be a GIF, a HD recording with Sound, or an Annotated Screenshot.
  3. Annotate a Screenshot in CloudApp. You can add lines, arrows, blur, shapes, text, and free draw, save it and insert directly into a Zendesk ticket.
  4. Select multiple Links and add all of them to a ticket.

Need to Remove Your Personal CloudApp Account from Zendesk Support or Log into another account?

No problem, just select the CloudApp icon, click on the little door icon and you're logged out! 

If you need further assistance or have additional questions, we’d be happy to help! Please contact our support team at support@getcloudapp.com.
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