How do I create a troubleshooting log?


From the CloudApp menu bar app, right-click (control-click on one button mouses)> Send Logs > to choose if you'd like to send it to us at CloudApp or Show in Finder.

If you choose Send to CloudApp, a zip file will be created that our team can use to review and fix the bug, and an email opens to send to Please describe your issue in the body of the email.

If you'd like to view the files on your computer and attach them via email yourself, you can choose the option "Show in Finder":


Thanks for helping us keep CloudApp in tip-top shape!


To send Logs with from the Windows App, check if you have them enabled here.
Next, quit and relaunch CloudApp. Once it is running, try to reproduce the issue. After that, you can share the logs.
And send the Zip to with a description of the issue you are experiencing. Thanks in advance for your collaboration!
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