How do I create a troubleshooting log?

A log file is a file that records either events that occur within the Cloud App application. When troubleshooting an issue with the software, we may need the logs to your application. They can easily be retrieved via the CloudApp menu bar app, clicking on the gear icon, and hovering over ‘Send Logs’.

On Mac

If you choose ‘Send to CloudApp’, an email opens to send to support@getcloudapp.com that contains a zip file for our team to review and fix the bug. It will prompt you to describe your issue in the body of the email.

If you'd like to view the files on your computer and attach them via email yourself, you can choose the option "Show in Finder":

Thanks in advance for your collaboration!

On Windows

To send logs from the Windows App, check if you have them enabled here.

Next, quit and relaunch CloudApp. Once it is running, try to reproduce the issue. After that, you can share the logs and send the Zip to support@getcloudapp.com with a description of the issue you are experiencing. 

Thanks for helping us keep CloudApp in tip-top shape! 

If you need further assistance or have additional questions, we’d be happy to help! Please contact our support team at support@getcloudapp.com.

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