How do I add or remove members from my team? How do I purchase additional seats / licenses?

If you have a Team or Enterprise subscription, you may need to regularly add or remove members on your plan. Only the admin(s) of the account are able to access these features.

Follow the steps below to learn how to adjust your teams membership:

  1. First, go to your web dashboard and access your team settings

  1. Click on the ‘members’ tab

  1. From there, you have a lot of options! You’re able to send/resend invitations to join your team, disable users, add view-only users, etc..

Removing Members

On a Team or Enterprise plan, you can remove any member in the ‘members’ section of your ‘settings’. When they are removed their account will be reverted back to free and they will not be able to access your team’s shared collections, security settings, or branding.

On an 'Enterprise' plan, you can revoke any member’s license, which will remove the member from the team but keep that email and account within your organization. The disabled account will not count towards your organization's seats and that user will not be able to use their CloudApp account. This is useful for team members who have left the company.

In both instances you will have the option to transfer that member’s content to another member. Please note, that failing to transfer the content will result in all their content being deleted. 

You can remove members at any time, and adjust the number of seats which will be credited towards your next bill. If you have more members on your team than you do in your plan, you can’t lower the quantity of seats until you remove members.

What is a seat?

A seat is the amount of CloudApp licenses your account has, or how many members you can have on your team. From your settings (as mentioned previously), you are also able to see how many licenses or “seats” you have allocated. 

Purchase more seats

As your company grows, it could happen that you need more seats. In order to do so, you can go to the ‘members’ section and click on “purchase more seats” at the top of the page. This will open up a page that will review your plans details as well as give you the option to add more seats. 

If you cannot adjust the number of seats on your account, it can be that you already have a specific number of seats in your contract. Your dedicated customer success manager is available to help you with any of your questions and membership needs.

If you need further assistance or have additional questions, we’d be happy to help! Please contact our support team at

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