Why won't the Chrome Extension record?

You install the Chrome Extension and then try to record, and you’re unable to capture your content. This could be due to several factors.

The most likely reason our Chrome Extension won't record is that the permissions aren't enabled for the app. Sometimes it can get stuck and this stops the extension from being able to record. Thankfully, we have a fix for this!

Through Chrome's settings, you can set permissions for apps including our extension. Follow the steps below so you can see step-by-step  how to fix the app's recording:

  1. Open your Chrome Browser
  2. Go to your ‘settings’ by clicking on the three dots in the upper right hand corner
  3. Click on the ‘privacy and security’ tab
  4. Go to ‘site settings’ and scroll down until you see the ‘camera’ option click on it
  5. Select the arrow next to CloudApp and from there you can allow your permissions

If you need further assistance or have additional questions, we’d be happy to help! Please contact our support team at support@getcloudapp.com.

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