What are the advantages of upgrading to enterprise and having a customer success manager?
Enterprise accounts have access to a customer success manager whose sole focus is to ensure your team reaches your desired outcomes while using our product. CloudApp’s focus is to save you time and create efficiency in your workplace. Your customer success manager can help you and your team succeed!
What does your customer success manager do?
Great question! Customer success managers (also referred to as CSM’s) support your transition from initially purchasing the product to becoming active users. Their main goal is to help you succeed while using our product.
There’s several ways your CSM can help with your onboarding process, such as:
- Scheduling a team or admin meeting to teach you how to use the tool effectively
- Reach out with new updates and releases
- Check in to make sure things are running smoothly
- Providing proactive problem resolution
- Answer any questions you or your team may have
If you need further assistance or have additional questions, we’d be happy to help! Please contact our support team at firstname.lastname@example.org.