The most common reason our Chrome Extension (or any our integrations) won't record is due to the permissions not being enabled for the app.
What are permissions?
When you install an extension into your Chrome browser, you need to allow that extension certain permissions to be able to access different information on your device. For the CloudApp extension, you need to allow permissions for your camera and microphone.
How do I enable permissions?
Follow the steps below so you can see step-by-step how to access your chrome extension permissions:
- Open your Chrome Browser
- Go to your ‘settings’ by clicking on the three dots in the upper right-hand corner
- Click on the ‘privacy and security’ tab
- Go to ‘site settings’ and scroll down until you see the ‘camera’ option click on it
- Select the arrow next to CloudApp and from there you can allow your permissions
Once your microphone and camera are enabled, you should be able to record on your CloudApp extension!
If you need further assistance or have additional questions, we’d be happy to help! Please contact our support team at email@example.com.